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Journal of AI, Robotics & Workplace Automation

2021 - 2023

From Henry Stewart Publications
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Volume 2, issue 4, 2023

When AI intersects with blockchain pp. 300-301 Downloads
Prashant Sarode
DocuXperts.SaaS | dBPO network: A decentralised automation platform pp. 302-308 Downloads
Prashant Sarode
DataUnions: A privacy-by- decentral-design pp. 309-316 Downloads
Robin Lehmann and Mark Siebert
Blockchain technology and the potential of waqf (Islamic endowment) sector revival pp. 317-326 Downloads
Ahmet Faruk Aysan and Hiba Ali Al-Saudi
Enhancing data privacy in financial services: The role of zero-knowledge proofs and federated AI pp. 327-331 Downloads
Alex Lyashok and Prashant Sarode
Understanding human-centred artificial intelligence in the banking sector pp. 332-348 Downloads
Obuchettiar Krishnaraj Arul and Alan Megargel
Smart robots and AI: Strategic approaches to data privacy and security law for digital marketers pp. 349-360 Downloads
Raj Sachdev
Measuring effectiveness of AI-based virtual service assistants by user mental health improvement: A research agenda pp. 361-368 Downloads
Devdeep Maity, Juha Munnukka and Ashwini Gangadharan
A journey towards human-centric and AI-augmented marketing? pp. 369-381 Downloads
Malin Lignell
Revolutionising content recommendation: The impact of AI in marketing pp. 382-389 Downloads
Ken Ip

Volume 2, issue 3, 2023

Editorial pp. 200-201 Downloads
Christopher Johannessen
AI and sustainability: The opportunity for brands pp. 202-214 Downloads
Carly Fink and Jeremy Goldman
Sponsored by a robot? How the human likeness of virtual influencers influences purchase intentions towards sponsored products pp. 215-227 Downloads
Haneul Jang, Eunjoo Jin, Laura Bright and Gary Wilcox
AI-powered next best actions for wealth pp. 228-236 Downloads
Lily Li
AI revolutionising customer experience through personalisation and intelligent experiences pp. 237-245 Downloads
Benjamin Maxim
How AI can move customer personalisation to customer contextualisation pp. 246-252 Downloads
Brian Sathianathan and Solomon Ray
Building AI solutions that deliver a better customer experience pp. 253-258 Downloads
Jo Causon
Before design and development: Approaching intelligent automation from multiple perspectives pp. 259-270 Downloads
Luciana Blaha
Machine learning applications in central banking pp. 271-293 Downloads
Douglas Araujo, Giuseppe Bruno, Juri Marcucci, Rafael Schmidt and Bruno Tissot

Volume 2, issue 2, 2023

Editorial pp. 100-100 Downloads
Jim Sterne
The rise of CreAltives: Using AI to enable and speed up the creative process pp. 101-114 Downloads
Andrew Pearson
Leveraging decision-making AI within marketing operations transformation pp. 115-120 Downloads
Patrick C. Leary and Michael Misischia
Job sharing between human professionals and chatbots: How should ‘handovers’ happen? pp. 121-130 Downloads
Alistair Knott
Artificial intelligence and marketing: Driving more ethical strategies pp. 131-137 Downloads
Tara Dezao
AI, marketing technology and personalisation at scale pp. 138-144 Downloads
Allan Tinkler
Smart retail: How AI and IoT are revolutionising the retail industry pp. 145-152 Downloads
Sandeep Shekhawat
Artificial intelligence for smart bidding pp. 153-164 Downloads
Pratyush Shandilya, Laura Murphy and Fernando Perales
AI-driven influencer marketing: Comparing the effects of virtual and human influencers on consumer perceptions pp. 165-174 Downloads
Marvin Böhndel, Martin Jastorff and Christian Rudeloff
Is artificial intelligence the future of the customer experience? pp. 175-183 Downloads
Chelsea Perino
Adopting a dynamic AI price optimisation model to encourage retail customer engagement pp. 184-195 Downloads
Steven Keith Platt and Martin Paul Block

Volume 2, issue 1, 2022

Editorial pp. 4-6 Downloads
Chris Johannessen
Artificial intelligence (AI) from a regulator’s perspective: The future of AI in central banking and financial services pp. 7-16 Downloads
Melvin Lopez-Corleone, Sholthana Begum and Gracie Sixuan Li
Using AI to minimise bias in an employee performance review pp. 17-23 Downloads
Liz Melton and Grant Riewe
Human–machine collaboration in transcription pp. 24-36 Downloads
Corey Miller, Migüel Jetté and Dan Kokotov
High-impact AI: How to achieve business goals while making the world a better place pp. 37-48 Downloads
Michael Griffin, Hailey Kotvis, Josephine Miner and Kayla Poulsen
Improved credit default prediction using machine learning and its impact on risk-weighted assets of banks pp. 49-62 Downloads
Martin Neisen and Petr Geraskin
Six ways AI is delivering value for organisations drawing on real-world case studies and offering actionable insights pp. 63-69 Downloads
Nitin Mittal and Irfan Saif
On the predictability of long-term stock market returns: Design configuration of deep neural networks pp. 70-93 Downloads
Manfred Herdt and Hermann Schulte-Mattler

Volume 1, issue 4, 2022

Editorial pp. 316-317 Downloads
Chris Johannessen
Whose values should be ingrained in algorithms? pp. 318-318 Downloads
Jim Sterne
How AI/ML can combine with RPA to bring workplace automation to the next level, while maintaining governance and ethics pp. 319-320 Downloads
Lou Bachenheimer
The AI ethics officer and responding to data standards and accountability pp. 321-322 Downloads
Mary Purk
Explainable AI (XAI) pp. 323-324 Downloads
Murat Açar
Corporate digital responsibility: Dealing with ethical, privacy and fairness challenges of AI pp. 325-328 Downloads
Jochen Wirtz, James ‘Jimmy’ Tarbit, Nicole Hartley and Werner Kunz
Architecting AI will improve AI ethics pp. 329-331 Downloads
Steven Gustafson
Discriminatory data: Why governments need to view digital privacy as an equity issue pp. 332-341 Downloads
Albert Gehami
Why automatic AI ethics evaluations are coming, and how they will work pp. 342-349 Downloads
James Brusseau and Giovana Meloni Craveiro
Building trust and confidence in AI pp. 350-359 Downloads
Janet Bastiman
AI–human interaction: Soft law considerations and application pp. 360-370 Downloads
Catherine Casey, Ariana Dindiyal and James A. Sherer
Developing a conceptual framework for identifying the ethical repercussions of artificial intelligence: A mixed method analysis pp. 371-398 Downloads
Tahereh Saheb, Sudha Jamthe and Tayebeh Saheb

Volume 1, issue 3, 2022

Editorial pp. 224-225 Downloads
Chris Johannessen
Lessons learned running AI-powered solutions in production pp. 226-232 Downloads
Kyle Hansen
Artificial intelligence pitfalls and how to avoid them pp. 233-246 Downloads
Matt Armstrong-Barnes
Ethical AI/ML at Nestlé: From vision to strategy to execution pp. 247-255 Downloads
Carolina Pinart and Enrigue Mora
How conversational AI is enabling the experience economy pp. 256-271 Downloads
Laetitia Cailleteau, Emer Gilmartin and Fuad Hendricks
Domain knowledge is necessary but not sufficient pp. 272-277 Downloads
Zoë Webster
Earning citizen confidence through a comprehensive approach to responsible and trustworthy AI stewardship and governance pp. 278-284 Downloads
Pamela Isom
Destination digital? Using AI to enhance the customer experience pp. 285-293 Downloads
Jo Causon
Inclusive ethical AI in human–computer interaction in autonomous vehicles pp. 294-307 Downloads
Sudha Jamthe, Yashaswini Viswanath and Suresh Lokiah

Volume 1, issue 2, 2021

Editorial pp. 117-118 Downloads
Chris Johannessen
Processes and decision automation for financial markets trade surveillance: Challenges and recommendations — next-generation solutions pp. 119-130 Downloads
Cristina Soviany and Sorin Soviany
The automation of marketing pp. 131-141 Downloads
Andrew W. Pearson
From form to function and appeal: Increasing workplace adoption of AI through a functional framework and persona-based approach pp. 142-156 Downloads
John W. Showalter and Grace L. Showalter
The future of AI: Generational tendencies related to decision processing pp. 157-172 Downloads
Christopher S. Kayser and Robert Cadigan
Step by step: A playbook for AI innovation within commercial real estate organisations pp. 173-184 Downloads
Patrick Mcgrath, David Morrison, Jess Johnson and Sara Schuham
Four frontiers of AI ethics pp. 185-196 Downloads
Sarah Khatry
Applying AI in anti-money laundering operations pp. 197-209 Downloads
Arin Ray
Dilemmas of digital labour pp. 210-220 Downloads
Anna Aurora Wennäkoski

Volume 1, issue 1, 2021

Editorial pp. 4-5 Downloads
Thomas H. Davenport
The path to AI in procurement pp. 6-12 Downloads
Philip Morgan
How to kickstart an AI venture without proprietary data: AI start-ups have a chicken and egg problem — here is how to solve it pp. 13-17 Downloads
Kartik Hosanagar and Monisha Gulabani
Towards a capability assessment model for the comprehension and adoption of AI in organisations pp. 18-33 Downloads
Tom Butler, Angelina Espinoza-Limón and Selja Seppälä
The path to autonomous driving pp. 34-42 Downloads
Sudha Jamthe and Ananya Sen
Point of no return: Turning data into value pp. 43-57 Downloads
Jochen Werne and Johannes Winter
Robotic process automation and the power of automation in the workplace pp. 58-62 Downloads
Raj Samra
Difficult decisions in uncertain times: AI and automation in commercial lending pp. 63-69 Downloads
Sean Hunter and Onur Güzey
The intelligent, experiential and competitive workplace: Part 1 pp. 70-86 Downloads
Peter Miscovich
A response to the use of ethics as a data protection building block for AI pp. 87-98 Downloads
Henry Chang
Legal issues arising from the use of artificial intelligence in government tax administration and decision making pp. 99-108 Downloads
Elizabeth Bishop
Page updated 2024-02-27