Using data to create excellence in online student support

Bettyjo Bouchey, Michael Graham and Veronica Wilson
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Bettyjo Bouchey: National Louis University, USA
Michael Graham: National Louis University, USA
Veronica Wilson: National Louis University, USA

Advances in Online Education: A Peer-Reviewed Journal, 2023, vol. 1, issue 3, 233-239

Abstract: In 2017 National Louis University (NLU) set out to grow its online programming through the use of an online programme manager (OPM) — a third-party, for-profit entity focused on expanding an institution’s online programme capacity and academic support activities. So began a journey of learning, specifically in the area of online student support to improve student retention through the use of data generated by the learning management system and other data systems at NLU, as well as a series of actionable protocols carried about by faculty and staff meant to improve student outcomes. This paper analyses what resulted from this: an appreciable improvement in online student retention and a culture of data-informed action and student-focus that serves the institution to this day.

Keywords: online student retention; online programme managers; data-informed student advising; data visualisation; communication protocols for student at-risk management (search for similar items in EconPapers)
JEL-codes: A2 I2 (search for similar items in EconPapers)
Date: 2023
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