Leading a campus through crisis: The role of college and university presidents

Joseph A. Brennan and Eric K. Stern

Journal of Education Advancement & Marketing, 2017, vol. 2, issue 2, 120-134

Abstract: Presidents, chancellors and other top leaders of higher education institutions have an important role to play in providing normative leadership to guide their institutions through — and back from — a period of crisis. Crisis leadership is an important function, one that is distinct from crisis operational management, and one that deserves greater attention. Crisis leadership comprises six distinct but related tasks: preparing, sense-making, decision-making, meaning-making, terminating and learning. This paper illustrates each of these six tasks with examples from well-known university crises in the USA. The paper concludes with suggestions regarding good practices for improving preparedness and crisis leadership.

Keywords: crisis; crisis leadership; issues management; higher education presidents; higher education leadership; higher education administration; higher education public relations (search for similar items in EconPapers)
JEL-codes: M3 (search for similar items in EconPapers)
Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:aza:jeam00:y:2017:v:2:i:2:p:120-134

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