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An Investigation of Business Process Maturity: Report on Croatian Companies

Glavan Ljubica Milanović ()
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Glavan Ljubica Milanović: University of Zagreb, Faculty of Economics and Business, Croatia

Business Systems Research, 2020, vol. 11, issue 2, 159-165

Abstract: Background: Nowadays, organizations try to improve their performance by focusing on the business process orientation (BPO) perspective. This perspective views companies as a mixture of unified business processes. A few methodologies can be used for analysing BPO maturity state. The maturity model shows the level of acceptance of the process-oriented approach in the business practice of a certain company. Recognizing different BPO levels can help companies execute, improve and manage their processes.

Keywords: process management; business maturity; cluster analysis; Croatian companies; turning points (search for similar items in EconPapers)
JEL-codes: M15 M21 (search for similar items in EconPapers)
Date: 2020
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DOI: 10.2478/bsrj-2020-0022

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Handle: RePEc:bit:bsrysr:v:11:y:2020:i:2:p:159-165:n:12