Examining the Impact of Psychological and Organizational Factors on Job Performance: A Study of the Indian IT Industry

Jasmine Wilson, Savarimuthu Arulandu and Michael Sammanasu J

Journal of Management World, 2024, vol. 2024, issue 4, 648-661

Abstract: This research work discusses how psychological variables—Psychological Well-being (PWB), Emotional Intelligence (EI), Job Insecurity (JIS), Psychological Capital (PsyCap), Perceived Organizational Support (POS), and Emotional Exhaustion (EE)—influence Job Performance (JPF) in the Indian IT industry. A cross-sectional survey was carried out among employees in different Indian states, and the constructs were assessed via validated scales. psychological well-being, psychological capital, and perceived organizational support all have positive effect on job performance, whereas Job Insecurity and Emotional Exhaustion have negative effects. The mediation analysis also revealed that psychological well-being partially mediated the associations between Perceived organizational support, Emotional intelligence, Psychological Capital and job performance, suggesting the centrality of psychological health to productivity. However, there are drawbacks, such as the cross-sectional design and poor construct selection, which suggest that it might be possible to study longitudinal changes and even add other factors, such as job satisfaction and resilience, in future studies. This research identifies the requirement for specific employee support, including well-being programs and emotional intelligence training, to enable job performance to be optimal in India’s changing workplace. The findings offer practical guidance to IT managers who want to create a strong and engaged workforce in the face of job insecurity and emotional burnout.

Keywords: Emotional exhaustion; Emotional intelligence; India; IT industry; Job insecurity; Job performance; Mediation analysis; Perceived organizational support; Psychological capital; Psychological well-being. (search for similar items in EconPapers)
Date: 2024
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