The service triangle and power: the role of frontline home support workers and consumer‐directed care—an Australian context

Graeme Payne and Greg Fisher

Industrial Relations Journal, 2019, vol. 50, issue 2, 197-213

Abstract: Workplace relational dynamics change when the customer or client takes on greater power in the relationship. Adopting a typology of the service triangle, this qualitative study examines frontline home support workers' perceptions of their power, following recent legislative change from a traditional agency‐directed aged care model to consumer‐directed care.

Date: 2019
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https://doi.org/10.1111/irj.12247

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Persistent link: https://EconPapers.repec.org/RePEc:bla:indrel:v:50:y:2019:i:2:p:197-213

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