 Pay progression in routinised service sector work: navigating the internal labour market in a fast food multinational companyPeter Butler and Anita Hammer Industrial Relations Journal, 2020, vol. 51, issue 4, 351-371 Abstract: The United Kingdom's widespread use of low‐skill, low‐paid employment has been well documented. It has been argued internal labour markets (ILMs) benefit such workers, affording them with opportunities for progression. Relatively little is known, however, about the impact of ILMs on entry level workers undertaking routinised service sector work. Drawing on qualitative data, this article explores the prospects on offer in a market leading, fast food multinational company. Potential enabling features include on‐the‐job training, a transparent and integrated pay structure and a professed culture of progression. Occupational movements to positions above the low‐pay threshold are, however, relatively rare. We conjecture this contradiction is the result of the business context in which the firm operates. The findings suggest that in sectors where price leadership strategies dominate, escape from low pay is likely to be exceptional, even within large organisations featuring some of the classic characteristics of ‘pure’ or strong ILMs. Date: 2020 Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:bla:indrel:v:51:y:2020:i:4:p:351-371 Ordering information: This journal article can be ordered from Access Statistics for this article Industrial Relations Journal is currently edited by Peter Nolan More articles in Industrial Relations Journal from Wiley Blackwell |
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