Hotel employees' views on fairness, well‐being and collective representation in times of the coronavirus crisis: Evidence from Poland

Piotr Zientara, Joanna Adamska‐Mieruszewska and Monika Bąk

Industrial Relations Journal, 2021, vol. 52, issue 5, 458-475

Abstract: The coronavirus crisis reignited the debate over the ethical dimension of employment practices in the hotel sector. This study, which draws on the findings from semistructured interviews conducted with 51 Polish hotel workers during the pandemic, aims to ascertain their views on fairness in the workplace, their well‐being, the attractiveness of hotel employment and collective representation. Our findings were, in many respects, at variance with earlier research and our a priori assumptions. Specifically, most interviewees had regular contracts, were satisfied with their jobs, rated the attractiveness of hotel employment highly and did not complain of emotional labour. Some highlighted managerial disrespectful treatment, especially after the outbreak of the pandemic. Most were indifferent to unions or viewed them unfavourably, doubted the efficacy of collective action and were uninterested in unionisation, with the crisis having little impact on their attitudes. The paper concludes by discussing theoretical and practical implications of the findings.

Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://doi.org/10.1111/irj.12345

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:bla:indrel:v:52:y:2021:i:5:p:458-475

Ordering information: This journal article can be ordered from
http://www.blackwell ... bs.asp?ref=0019-8692

Access Statistics for this article

Industrial Relations Journal is currently edited by Peter Nolan

More articles in Industrial Relations Journal from Wiley Blackwell
Bibliographic data for series maintained by Wiley Content Delivery ().