1972 student paper award man‐machine interface: Frustration

Vera Melnyk

Journal of the American Society for Information Science, 1972, vol. 23, issue 6, 392-401

Abstract: As an exploration of the frustration of users of an online interactive retrieval system, students from the School of Library Science of Syracuse University participated in an experiment using an experimental reference retrieval system for library literature on the IBM system 360/50. The searching consisted of sample searches using key‐words. The data base contained library literature citations for the year 1970. In the control group, students were instructed to locate literature related to library management and information retrieval systems. The particular terms in the search and the format were outlined in an instruction session before the students used the system. The experimental group was not restricted to a sample search, or specified search terms, but the format of the searches were to be the same as the control group. It was anticipated that significant variations in the behavior of the users would be displayed and identified by comparing measures of behavior as the man‐computer interaction proceeded through the search process.

Date: 1972
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Persistent link: https://EconPapers.repec.org/RePEc:bla:jamest:v:23:y:1972:i:6:p:392-401

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