 Measuring acceptance of computer‐mediated communication systemsStarr Roxanne Hiltz and Kenneth Johnson Journal of the American Society for Information Science, 1989, vol. 40, issue 6, 386-397 Abstract: Three dimensions of acceptance for Computer‐Mediated Communication Systems (CMCS) were only moderately interrelated in a longitudinal study of users of four systems: use, subjective satisfaction, and benefits. The methodological objective of this study was to identify generalizable factor structures for acceptance of CMCS, based on a small set of items. Analysis of the items measuring subjective satisfaction identified four factors: satisfaction with the interface, feelings that the system's performance was productive and stimulating, ability of CMCS to support expressive interpersonal communications, and problems with CMCS as a mode of communication and information exchange. Two components of benefits were identified: impacts on productivity and impacts on career advancement. The findings suggest that future studies of CMCS's in particular, and perhaps of computer‐based information systems in general, should not assume that usage alone or subjective satisfaction alone are adequate measures of successful implementation. Use, subjective satisfaction and perceived benefits may vary independently. © 1989 John Wiley & Sons, Inc. Date: 1989 Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:bla:jamest:v:40:y:1989:i:6:p:386-397 Ordering information: This journal article can be ordered from Access Statistics for this article More articles in Journal of the American Society for Information Science from Association for Information Science & Technology |
Is your work missing from RePEc? Here is how to contribute.
Questions or problems? Check the EconPapers FAQ or send mail to .
EconPapers is hosted by the
School of Business at Örebro University.