User skill acquisition in office information systems

Michael D. Cooper

Journal of the American Society for Information Science, 1991, vol. 42, issue 10, 735-746

Abstract: The process of learning to use a new software package is incremental. Users begin learning one function and as the need arises, they acquire skills necessary to use another function. This article develops advent models of this process and tests the models on longitudinal data from more than 300 users of an office automation system called PROFS over a three‐year period. The models explain the advent of use of certain PROFS commands in terms of the time since the study participant began using the system, and demographic characteristics such as job title, gender, years of work experience at the institution, and departmental affiliation within the organization. The models show that certain functions such as sending and receiving electronic mail are learned earliest, and that function use does depend on many of the demographic variables. © 1991 John Wiley & Sons, Inc.

Date: 1991
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https://doi.org/10.1002/(SICI)1097-4571(199112)42:103.0.CO;2-H

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