Online Repurchasing: The Role of Information Disclosure, Hope, and Goal Attainment

Syed Muhammad Fazal‐E‐Hasan, Hormoz Ahmadi, Gary Mortimer, Ian Lings, Louise Kelly and Hyoje (Jay) Kim

Journal of Consumer Affairs, 2020, vol. 54, issue 1, 198-226

Abstract: The emergence of online purchasing has changed the relationship between consumers and brands. Our research focuses on online information disclosure and consumer hope in an online shopping environment. Two studies are undertaken to test the theoretically derived hypotheses. Study 1 evaluates the causal relationship between information disclosure and hope via an experiment in an online shopping context. Study 2 involves an online survey to test the nomological network presented in this research. The models identify the moderating effect of consumer product knowledge on online information disclosure and consumer hope. For academics, this research advances knowledge of how consumers' confidence in sharing personal information develops hope, consequently enabling them to attain their goals and repeat their purchases. For practitioners, it offers a better understanding of how investments are successful in aiding consumers to attain their goals and generate repeat purchase intentions in an online shopping environment.

Date: 2020
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