 Consumer engagement with preventive health technologies: A double‐edged sword for consumer wellbeingLisa Baiwir, Laurence Dessart and Cécile Delcourt Journal of Consumer Affairs, 2024, vol. 58, issue 4, 872-904 Abstract: Although preventive health technologies are commonly considered as enhancing consumer wellbeing, little is known about their unintended consequences. This paper explores the relationship between consumer engagement (CE) with preventive health technologies and wellbeing, to best understand when engagement is beneficial‐versus detrimental‐to consumer wellbeing. A thematic analysis of 30 in‐depth interviews with users of such technologies reveal that (1) consumers engage with preventive health technologies based on a variety of health goals, (2) specific engagement trajectories result from those contrasting consumer health goals, and (3) the beneficial versus detrimental role of CE with preventive health technologies in consumer wellbeing is conditioned by the type of trajectories consumers engage in. This paper proposes a nuanced perspective by demonstrating that CE with preventive health technologies can be considered a double‐edged sword for consumer wellbeing. While these technologies can support healthy routines, they can also lead to maladaptive behavior through over‐engagement. Date: 2024 Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:bla:jconsa:v:58:y:2024:i:4:p:872-904 Ordering information: This journal article can be ordered from Access Statistics for this article Journal of Consumer Affairs is currently edited by Sharon Tennyson More articles in Journal of Consumer Affairs from Wiley Blackwell |
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