Bridging information and communication technology and older adults by social network: An action research in Sichuan, China

Yuhao Zhang, Guangchun Zheng and Hui Yan

Journal of the Association for Information Science & Technology, 2023, vol. 74, issue 12, 1437-1448

Abstract: The extant literature demonstrates that the age‐related digital divide prevents older adults from enhancing their quality of life. To bridge this gap and promote active aging, this study explores the interplay between social networks and older adults' use of information and communication technology (ICT). Using an action‐oriented field research approach, we offered technical help (29 help sessions) to older adult participants recruited from western China. Then, we conducted content analysis to examine the obtained video, audio, and text data. Our results show that, first, different types of social networks significantly influence older adults' ICT use in terms of digital skills, engagement, and attitudes; however, these effects vary from person to person. In particular, our results highlight the crucial role of a stable and long‐term supportive social network in learning and mastering ICT for older residents. Second, technical help facilitates the building and reinforcing of such a social network for the participants. Our study has strong implications in that policymakers can foster the digital inclusion of older people through supportive social networks.

Date: 2023
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