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Managing An Organizational Learning System By Aligning Stocks and Flows

Nick Bontis, Mary M. Crossan and John Hulland

Journal of Management Studies, 2002, vol. 39, issue 4, 437-469

Abstract: This paper considers the relationship between the stocks and flows of learning across levels in an overall organizational learning system. A survey instrument based on the Strategic Learning Assessment Map (SLAM) was administered to 15 individuals representing senior‐, middle‐ and non‐management levels from each of 32 organizations, resulting in a total sample of 480 respondents. This research supports the premise that there is a positive relationship between the stocks of learning at all levels and business performance. Furthermore, the proposition that the misalignment of stocks and flows in an overall organizational learning system is negatively associated with business performance is also supported.

Date: 2002
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