 Relational Expertise: What Machines Can't KnowPauli Pakarinen and Ruthanne Huising Journal of Management Studies, 2025, vol. 62, issue 5, 2053-2082 Abstract: Professions continue to be the primary means through which societies institutionalize expertise. Recent analyses and narratives predict that artificial intelligence (AI) will make meaningful inroads into non‐routine reasoning about complex cases, threatening the authority of professions. These predictions, we argue, draw on substantialist understandings of expertise as an intellectual possession, a mental achievement, or a cognitive state performed – by humans or machines – to achieve effects. A synthesis of empirical studies shows that expertise is more accurately conceptualized as relationally constituted – generated, applied, and recognized – through interactions. Relational expertise creates challenges of opacity, translation, and accountability for the development and deployment of AI technologies in the context of professional work. A relational understanding of expertise disrupts notions that professions may be augmented with, subordinated to, or dismantled by AI technologies. Instead, AI technologies are embedded in the network of interactions through which the relational expertise of professions is constituted. Date: 2025 Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:bla:jomstd:v:62:y:2025:i:5:p:2053-2082 Ordering information: This journal article can be ordered from Access Statistics for this article Journal of Management Studies is currently edited by Timothy Clark, Steven W. Floyd and Mike Wright More articles in Journal of Management Studies from Wiley Blackwell |
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