Een meer‐loketten probleem met overwerk

B. van der Veen

Statistica Neerlandica, 1962, vol. 16, issue 2, 195-204

Abstract: In an office a number of employees do the same kind of work. The jobs arrive at random and the holding time is exponential; the queuediscipline is first in, first served. The mean queuelength is shortened by work done in overtime according to the rule that on every day on which the total number of jobs exceeds a certain number N, one or more extra hours of work will be done. The distribution of the number of jobs in the office, the mean value of this number and the probability of overtime are given. The model is illustrated with a numerical example.

Date: 1962
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