Bedingungen der Innovationsfähigkeit kleiner professioneller Dienstleistungsunternehmen / Prerequisites for the innovativeness of small professional service firms

Scholl Wolfgang ()
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Scholl Wolfgang: Humboldt-Universitat zu Berlin Projekt GI:VE Rudower Chaussee 18 D-12489 Berlin

Arbeit, 2012, vol. 21, issue 2-3, 118-131

Abstract: Sustainable innovation capacity is not only necessary for the survival of industrial firms but also for service firms. By analyzing a sample of tax accountant firms it can be shown how innovations can successfully be managed: It is decisive to gain new and better knowledge through collaboration, to handle the unavoidable conflicts constructively, and to acquire a general capacity for coordinating unusual tasks. An innovation-friendly firm culture provides a helpful background comprising a readiness for change, good working conditions, the identification with transparent goals, and a trusting atmosphere among the colleagues.

Keywords: knowledge; coordination; conflict management; culture; Wissen; Koordination; Konflikthandhabung; Kultur; knowledge; coordination; conflict management; culture (search for similar items in EconPapers)
Date: 2012
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Persistent link: https://EconPapers.repec.org/RePEc:bpj:arbeit:v:21:y:2012:i:2-3:p:118-131:n:5

DOI: 10.1515/arbeit-2012-2-305

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