Informationsaustausch unter Arbeitslosen und sein Nutzen für die Arbeitsverwaltung

Bähr Holger () and Dietz Martin ()
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Bähr Holger: Institut für Arbeitsmarkt- und Berufsforschung (IAB) der Bundesagentur für Arbeit (BA), Regensburger Straße 104, 90478 Nürnberg, Deutschland
Dietz Martin: Institut für Arbeitsmarkt- und Berufsforschung (IAB) der Bundesagentur für Arbeit (BA), Regensburger Straße 104, 90478 Nürnberg, Deutschland

Arbeit, 2025, vol. 34, issue 3, 235-254

Abstract: The labour market is characterised by incomplete information that interferes with a matching of labour demand and labour supply. Providing information may relieve this kind of market failure. The role of information when seeking employment is subject of a broad scientific debate on social capital and social networks. Moreover, digitalisation facilitates information exchange. In a pilot scheme called Digital Peer Group Advice, employment agencies offered an online chat to unemployed people. By participating in the chat, the unemployed had the opportunity to exchange information. This article asks: How may public employment services make use of unemployed jobseekers’ information in order to further their job placement? Empirical data is provided by a qualitative case study of the Digital Peer Group Advice. This article argues that the information exchange between unemployed people hardly contributes to job search. Thus, its benefit to public employment services is small. However, the communication requires only small effort. Therefore, the information exchange between unemployed people does not represent an effective measure but may be an efficient addition to job search and job placement activities.

Keywords: Unemployment; public employment services; information; social capital; social networks; job search; Arbeitslosigkeit; Arbeitsverwaltung; Informationen; Sozialkapital; soziale Netzwerke; Stellensuche; Unemployment; public employment services; information; social capital; social networks; job search (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:bpj:arbeit:v:34:y:2025:i:3:p:235-254:n:1004

DOI: 10.1515/arbeit-2025-0013

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