Emotional Labor for Entrepreneurs: A Natural and Necessary Extension

Burch Gerald F. (), Batchelor John H. () and Humphrey Ronald H. ()
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Burch Gerald F.: Department of Management, Tarleton State University, Stephenville, TX, USA
Batchelor John H.: Department of Management, University of West Florida, Pensacola, FL, USA
Humphrey Ronald H.: Department of Management, Virginia Commonwealth University, Richmond, VA, USA

Entrepreneurship Research Journal, 2013, vol. 3, issue 3, 331-366

Abstract: The field of entrepreneurship is actively unraveling the connections between entrepreneurs, their stakeholders, and their environment by viewing the phenomenon through an affective lens. This article extends almost three and a half decades of emotional labor research into the study of entrepreneurship by proposing an Affective Entrepreneurial Events Model. Building on organizational behavior research and recent, relevant entrepreneurship models, this conceptual model establishes four areas of understanding. First, we propose a method by which affect influences the entrepreneurial processes. Second, we demonstrate how what we already know from emotional labor research can affect the outcomes for entrepreneurs and their stakeholders. Third, we discuss how the entrepreneur’s performance of emotional labor shapes the entrepreneurial environment. And last, we use the extreme emotional conditions provided by the entrepreneur’s environment to further understand the concepts associated with emotional labor.

Keywords: entrepreneur; entrepreneurship; emotional labor; emotions (search for similar items in EconPapers)
Date: 2013
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Citations: View citations in EconPapers (2)

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DOI: 10.1515/erj-2012-0022

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