Faciliter une solution négociée aux conflits

Alain Lempereur ()

Revue française de gestion, 2011, vol. n° 210, issue 1, 51-66

Abstract: For a successful negotiation of disputes, some instinctive behaviours must be overcome by effective process management applying the following methodological principles: putting people first before managing the problems, searching parties? motivations before looking for solutions, exploring creating value opportunities before distributing the value, anchoring solutions with justification criteria before selecting the best solution at the table, and checking the solutions away from the table before concluding.

Date: 2011
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