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THE IMPACT OF QUALITY MANAGEMENT(QM) ON JOB SATISFACTION ACROSS KNOWLEDGE SHARING AS A MODERATING VARIABLE IN GREATER AMMAN GOVERNORATE

Moayyad Al-Fawaeer and Mousa Khaireddin
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Moayyad Al-Fawaeer: Collage of Business, Al - Zaytoonah University of Jordan, Jordan
Mousa Khaireddin: Khawarizmi University Technical College, Jordan

CrossCultural Management Journal, 2020, issue 1, 7-16

Abstract: The study analyses the impact of quality management (QM) on Job Satisfaction in Greater Amman Governorate and verifies the role of Knowledge sharing as a moderating variable on this impact. A simple random sample of 242 middle managers was selected. A questionnaire was developed and distributed to participants; 207 valid questionnaires were retrieved, at a 85.53% response rate. The subsequent statistical analysis of the collected data used both SPSS and AMOS computer programmes. The study based on the data analysis revealed that QM has a marked impact on job satisfaction and that knowledge sharing plays a significant role as a moderator in this impact.

Keywords: QM; Leadership; Employee Empowerment; Continuous Improvement; Job Satisfaction; Knowledge Sharing (search for similar items in EconPapers)
Date: 2020
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