INNOVATION AND TRENDS IN CRM-CUSTOMER RELATIONSHIP MANAGEMENT
Florin-Alexandru Luca and
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Alina-Mihaela Nicuta: “Gheorghe Asachi” Technical University of Iasi
Florin-Alexandru Luca: “Gheorghe Asachi” Technical University of Iasi
Andreea Apetrei: Catholic University of Valencia
Network Intelligence Studies, 2018, issue 11, 21-25
In the context of an economy placed on ”fast mode”, how a company can stay in line with an accelerated trend of entrepreneurial innovation and change and how a company can approach the customers’ management? In order to facilitate the companies’ activity on the market and preserve customer relationship, recent technological innovations created management systems based on three key activities: gathering customer information, information dissemination in the organization and information use for product and service innovation and improvement. The present paper tries to provide an answer to the above mentioned questions using an overview on current approaches in Customer Relationship Management (CRM) by introducing the concept of CRM, where it all started, how it currently works and which are its future trends.
Keywords: Innovation; CRM Market; Vendors; Future trends (search for similar items in EconPapers)
JEL-codes: M20 (search for similar items in EconPapers)
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Persistent link: https://EconPapers.repec.org/RePEc:cmj:networ:y:2018:i:11:p:21-25
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