Boundary Control as Gatekeeping in Facebook Groups

Sanna Malinen
Additional contact information
Sanna Malinen: Department of Social Research, University of Turku, Finland

Media and Communication, 2021, vol. 9, issue 4, 73-81

Abstract: Facebook groups host user-created communities on Facebook’s global platform, and their administrative structure consists of members, volunteer moderators, and governance mechanisms developed by the platform itself. This study presents the viewpoints of volunteers who moderate groups on Facebook that are dedicated to political discussion. It sheds light on how they enact their day-to-day moderation work, from platform administration to group membership, while acknowledging the demands that come from both these tasks. As volunteer moderators make key decisions about content, their work significantly shapes public discussion in their groups. Using data obtained from 15 face-to-face interviews, this qualitative study sheds light on volunteer moderation as a means of media control in complex digital networks. The findings show that moderation concerns not just the removal of content or contacts but, most importantly, it is about protecting group norms by controlling who has the access to the group. Facebook’s volunteer moderators have power not only to guide discussion but, above all, to decide who can participate in it, which makes them important gatekeepers of the digital public sphere.

Keywords: Facebook; Facebook groups; gatekeeping; moderation; platforms; political discussions; social networks (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
https://www.cogitatiopress.com/mediaandcommunication/article/view/4238 (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:cog:meanco:v9:y:2021:i:4:p:73-81

DOI: 10.17645/mac.v9i4.4238

Access Statistics for this article

Media and Communication is currently edited by Raquel Silva

More articles in Media and Communication from Cogitatio Press
Bibliographic data for series maintained by António Vieira () and IT Department ().