Digital Inclusion of Migrants in Türkiye: Emotional, Linguistic, and Structural Barriers

Bilge Hamarat Yalçın and Çağlar Akar
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Bilge Hamarat Yalçın: Department of International Relations, Kocaeli University, Türkiye
Çağlar Akar: Vocational School, Istanbul Okan University, Türkiye

Social Inclusion, 2026, vol. 14

Abstract: This study uses a bibliometric review of international research and 27 in‐depth interviews to investigate digital disparities among migrant groups in Türkiye. We aim to understand how gender, as well as emotional, linguistic, and structural factors influence digital inclusion. The interviews demonstrate how these problems manifest across Türkiye’s varied migrant communities, while the bibliometric analysis identifies global themes such as digital literacy, access, trust, and language barriers. The primary obstacles, which are frequently exacerbated by gender and legal status, are monolingual e‐government platforms, low digital trust, and reliance on family for online access. The results show that social and emotional aspects of digital inclusion are involved, requiring institutions to be sensitive, build trust, and ensure linguistic accessibility. The study integrates infrastructure with lived experience‐based policies, proposing culturally sensitive, linguistically inclusive, and emotionally sensitive strategies. For other areas with sizable migrant populations, this strategy offers a scalable model.

Keywords: digital inclusion; digital trust and safety; language barriers; migrants and refugees in Türkiye (search for similar items in EconPapers)
Date: 2026
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Persistent link: https://EconPapers.repec.org/RePEc:cog:socinc:v14:y:2026:a:10852

DOI: 10.17645/si.10852

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