Understanding How Organizational Culture and Job Satisfaction Drive Commitment and Citizenship Behavior in SMEs

Chamdan Purnama (), Dinda Fatmah (), Mirhamida Rahmah (), Syaiful Hasani (), Yusriyah Rahmah () and Zakiyah Zulfa Rahmah ()
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Chamdan Purnama: School of Economics Al-Anwar
Dinda Fatmah: School of Economics Al-Anwar
Mirhamida Rahmah: School of Economics Al-Anwar
Syaiful Hasani: State Malang University
Yusriyah Rahmah: University of Brawijaya
Zakiyah Zulfa Rahmah: State Islamic Religious Institute

Journal of Human Resource Management, 2024, vol. 27, issue 2, 158-168

Abstract: Purpose What is the gap in prior literature this paper fills in? This study addresses a gap in the literature by investigating the relationships between organizational culture (OC), job satisfaction (JS), normative commitment (NC), and organizational citizenship behavior (OCB) within the context of Clothing SMEs in Indonesia. Aims(s) The primary aim is to understand how organizational culture and job satisfaction influence normative commitment and OCB, with a secondary aim of identifying the mediating role of normative commitment in these relationships. Design/methodology/approach Using an explanatory research approach, data was collected from 165 employees of Clothing SMEs across Indonesia through questionnaires utilizing a five-point Likert scale. The data was analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4, incorporating a two-stage approach to assess both the outer and inner models. Findings The results show that organizational culture positively influences both normative commitment (? = 0.439, p

Keywords: organizational culture; job satisfaction; normative commitment; organizational citizenship behavior; Clothing SMEs (search for similar items in EconPapers)
JEL-codes: J24 J28 L26 M12 M14 (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:cub:journl:v:27:y:2024:i:2:p:158-168

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