Bureaucratic Encounters: A Pilot Study in the Evaluation of Government Services. By Daniel Katz, Barbara A. Gutek, Robert L. Kahn and Eugenia Barton. (Ann Arbor: Survey Research Center, Institute for Social Research, The University of Michigan, 1975. Pp. 264. $12.50, cloth; $7.00, paper.)
Daniel Madar
American Political Science Review, 1977, vol. 71, issue 3, 1184-1185
Date: 1977
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