Cultural drivers of high performing knowledge-intensive service organisations

Fiona Edgar, Brendan Gray, Victoria Browning and Kirsty Dwyer

Journal of Management & Organization, 2014, vol. 20, issue 1, 56-78

Abstract: Organisational culture is considered an important influence on performance, particularly for service firms that rely on values-driven social controls to enhance human interactions. Using a qualitative approach, we show how the modified Organisational Culture Profile developed by Sarros, Gray, Densten, and Cooper to assess Australian organisations provides a framework for exploring the cultural drivers of high performing knowledge-intensive service firms in New Zealand. Our study provides rich insights into how six key cultural dimensions – competitiveness, innovation, performance orientation, emphasis on rewards, supportiveness and social responsibility – are translated into strategic human resource management practices.

Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:cup:jomorg:v:20:y:2014:i:01:p:56-78_00

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