Cultivating organizational compassion in healthcare

Ace Volkmann Simpson, Ben Farr-Wharton and Prasuna Reddy

Journal of Management & Organization, 2020, vol. 26, issue 3, 340-354

Abstract: The compassion of healthcare workers towards patients is widely recognized, but research suggests a dearth of compassion among co-workers. Indeed, workplace bullying and negative employee outcomes are over-represented in the healthcare sector (including burnout and substantial staff turnover). In this paper, we discuss the cultivation of compassion for healthcare workers, using the lens of positive organizational scholarship. Our concern is not only with the individual level compassion (i.e. between employees), we also consider how compassion can be cultivated systemically across healthcare institutions at the organizational level. More specifically, we present a proposed Noticing, Empathising, Assessing and Responding Mechanisms Model of Organizational Compassion as a tool for consciously cultivating workplace compassion in healthcare organizations.

Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:cup:jomorg:v:26:y:2020:i:3:p:340-354_5

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