Adopting robot lawyer? The extending artificial intelligence robot lawyer technology acceptance model for legal industry by an exploratory study

Ni Xu and Kung-Jeng Wang

Journal of Management & Organization, 2021, vol. 27, issue 5, 867-885

Abstract: The development of artificial intelligence has created new opportunities and challenges in industries. The competition between robots and humans has elicited extensive attention among legal researchers. In this exploratory study, we addressed issues regarding the introduction of robots to the practice of legal service through a semistructured interviews with lawyers, judges, artificial intelligence experts, and potential clients. An extended robot lawyer technology acceptance model with five facets and 11 elements is proposed in this study. This model highlights two dimensions: ‘legal use’ and ‘perception of trust.’ In summary, this study provides new specific implications and exhibits three characteristics, namely, derivative, macroscopic, and instructive, in the legal services with artificial intelligence. In addition, artificial intelligence robot lawyers are being developed with some of the abilities necessary to substitute for human beings. Nevertheless, working with human lawyers is imperative to produce benefits from this type of reciprocity.

Date: 2021
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