Do Chinese employees avoid seeking social support when coping with work stress?

Yong Wah Goh, Sungmin Kim, Rong Wang and Pei Shan Goh

Journal of Management & Organization, 2025, vol. 31, issue 4, 2079-2097

Abstract: Organisational psychology literature is abounded with empirical evidence of the mitigating effect that social support seeking (SSS) behaviour has on stress. However, it is unclear if this phenomenon is present in a collectivist context where workers might be hesitant to seek social support when under stress. A total of 123 employees from China completed a longitudinal survey over 4 weeks assessing their appraisals of an ongoing work stressor, coping strategies, and stress level. Path-analysis, hierarchical regression and means comparison determined the degree of fit of two theoretical perspectives (stress-buffer and main effects) to Chinese employee's SSS behaviour, and its frequency of use against other coping strategies. Results showed that SSS was not elicited by primary and secondary appraisals, but instead may be better explained by employees' collectivistic aspirations. Implications of the results were addressed in relation to stress management strategies and human resource support initiatives. Future research directions were also discussed.

Date: 2025
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