Design Thinking: The Power of Customer-centric Approach to Problem Solving

Rozalia Nistor, Mihaela-Carmen Muntean, Ludmila Daniela Manea and Florina Oana Virlanuta
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Rozalia Nistor: Dunarea de Jos University of Galati, Romania
Mihaela-Carmen Muntean: Dunarea de Jos University of Galati, Romania
Ludmila Daniela Manea: Dunarea de Jos University of Galati, Romania
Florina Oana Virlanuta: Dunarea de Jos University of Galati, Romania

Risk in Contemporary Economy, 2019, 427-441

Abstract: Design thinking utilizes elements from the designer's toolkit like empathy and experimentation to arrive at innovative solutions. By using design thinking, you make decisions based on what future customers really want instead of relying only on historical data or making risky bets based on instinct instead of evidence. Thinking like a designer can transform the way organizations develop products, services, processes, and strategy. Design thinking has a human-centered core. It encourages organizations to focus on the people they're creating for, which leads to better products, services, and internal processes. When you sit down to create a solution for a business need, the first question should always be what's the human need behind it? Getting to know your customers is the first step toward creating products and services they want and need. Don’t assume you know what someone thinks or feels. Gathering information about your target consumer is a critical piece of the design thinking approach. When design principles are applied to strategy and innovation, the success rate for innovation dramatically improves.

Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:ddj:fserec:y:2019:p:427-441

DOI: 10.35219/rce2067053250

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