Student Satisfaction as a Performance Indicator of Higher Education Institution

Aleksandra Nastasić, Koviljka Banjević and Dragana Gardašević

Journal of Innovative Business and Management, 2019, vol. 11, issue 2

Abstract: Modern performance measurement systems include customer satisfaction as an important performance indicator.

Keywords: performance indicators; student satisfaction; educational process; non-teaching support; higher education (search for similar items in EconPapers)
JEL-codes: C49 I21 I23 (search for similar items in EconPapers)
Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:dob:journl:v:11:y:2019:i:2:a:8

DOI: 10.32015/JIMB/2019-11-2-8

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