Continuous Improvement: An Empirical Review in Vietnam

Hoa Hoang (hoangtronghoa1988@gmail.com), Ha Nguyen (thuhanguyen179@gmail.com), Anh Phan (anhpc@vnu.edu.vn), Duong Phan (duongph@vnu.edu.vn) and Phong Le (lethaiphong@ftu.edu.vn)
Additional contact information
Hoa Hoang: Vietnam National University, Hanoi 144 Xuan Thuy, Cau Giay, Hanoi, Vietnam
Ha Nguyen: Center for Business Administration Studies, VNU University of Economics and Business, Hanoi, Vietnam
Anh Phan: Center for Business Administration Studies, VNU University of Economics and Business, Hanoi, Vietnam
Duong Phan: Faculty of Political Economics, VNU University of Economics and Business, Hanoi, Vietnam
Phong Le: Faculty of Business Administration, Foreign Trade University, Hanoi, Vietnam

Economics Bulletin, 2019, vol. 39, issue 2, 1202-1214

Abstract: This paper presents the preliminary results of an empirical study investigating the current situation of Continuous Improvement (CI) practices in Vietnam with a focus on the CI tools, namely PDCA, 5S and 7 QC Tools. Analyzing data collected from 80 Vietnamese companies in 2014-2015, the authors found that different CI practices are implemented in different ways in Vietnamese companies. For example, 5S is more focused while 7 QC Tools is less implemented. In addition, the paper presents the significant linkage between CI practices and selected performance indicators within Product and Service quality performance. The findings called for further attention from business managers in Vietnamese companies to be paid to CI implementation, and better understanding of its significance, in order to achieve higher performance in global competition.

Keywords: Continuous improvement; Kaizen; PDCA; 5S; 7 QC Tools; Product quality; Service quality (search for similar items in EconPapers)
JEL-codes: M1 (search for similar items in EconPapers)
Date: 2019-05-15
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Citations: View citations in EconPapers (1)

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