The Impact of the COVID-19 Pandemic on the Use of Remote Meeting Technologies

Augusto Espín (aespin@umass.edu) and Christian Rojas (rojas@umass.edu)
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Augusto Espín: University of Massachusetts Amherst
Christian Rojas: University of Massachusetts Amherst

Economics Bulletin, 2021, vol. 41, issue 3, 1553-1565

Abstract: We evaluate the impact of the COVID-19 pandemic on the volume and quality of firms' daily usage of remote (video) meeting technologies. While per-firm daily meeting volume (minutes, number of meetings, and total participants) increase significantly (between 15\% and 48\%), the average meeting is more crowded (+15\%), shorter (-30\%, or 10 minutes) and of significantly poorer (video/audio) quality (-59\%). Firms in the service sector experience the most notable increases in volume usage, while effects on the duration, size and quality of meetings is experienced by firms in all industries.

Keywords: COVID-19; remote working; remote meeting techonologies (search for similar items in EconPapers)
JEL-codes: L2 O3 (search for similar items in EconPapers)
Date: 2021-09-17
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