Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana

Edem Maxwell Azila-Gbettor, Simon Mesa Kwodjo Avorga, Lydia Sylvia Danku and Eli Ayawo Atatsi
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Edem Maxwell Azila-Gbettor: Ho Polytechnic, Ghana
Simon Mesa Kwodjo Avorga: Ho Polytechnic, Ghana
Lydia Sylvia Danku: Ho Polytechnic, Ghana
Eli Ayawo Atatsi: Ho Polytechnic, Ghana

International Review of Management and Marketing, 2013, vol. 3, issue 4, 153 - 163

Abstract: This study examines the value of physical environment in the delivering of quality healthcare or service in public hospitals in Ghana. Twelve set of self-administered questions were designed using Baker’s (1987) typology of servicescape. A descriptive univariate analysis was applied for the study. Based on 233 usable questionnaires retrieved from respondents, the study indicates a strong link between physical environment and quality healthcare delivery and the choice of healthcare facility. It is there by recommended that improvement in quality service delivery may be better served and improved by improving the servicescape/physical element in the services mix.

Keywords: Servicescape/physical evidence; quality healthcare delivery; public hospitals; quality service (search for similar items in EconPapers)
JEL-codes: L83 M1 M3 (search for similar items in EconPapers)
Date: 2013
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Persistent link: https://EconPapers.repec.org/RePEc:eco:journ3:2013-04-3

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