Development of Six Sigma Infrastructure for Strabismus Surgeries

Mehmet Taner, Ibrahim Sahbaz, Gamze Kagan, Kamal Atwat and Engin Erbas
Additional contact information
Ibrahim Sahbaz: Department of Opticianry, Uskudar University, Istanbul, Turkey.
Gamze Kagan: Department of Occupational Health and Safety, Uskudar University, Istanbul, Turkey.
Kamal Atwat: Department of Health Policy, Management and Evaluation, University of Toronto, Ontario, Canada.
Engin Erbas: Institute of Social Sciences, Dogus University, Istanbul, Turkey.

International Review of Management and Marketing, 2014, vol. 4, issue 1, 49-58

Abstract: The purpose of this study is to show how a private eye care center in Turkey developed a Six Sigma infrastructure to investigate the root causes of complications occuring during strabismus surgeries. To analyze the collected data, main tools of Six Sigma’s Define-Measure-Analyze-Improve-Control (DMAIC) improvement cycle such as SIPOC table, Fishbone Diagram and, Failure, Mode and Effect Analysis were implemented. Patient’s eye anatomy, experience of the anesthesiologist, experience/attention of the strabismus surgeon was identified to be Critical-to-Quality (CTQ) factors for a successful strabismus surgery. The most frequent complications of strabismus surgeries were found to be X, Y and Z. The process sigma level was found to be 3.2025.

Keywords: Six Sigma; ophthalmology; strabismus surgery; complications (search for similar items in EconPapers)
JEL-codes: I12 L15 (search for similar items in EconPapers)
Date: 2014
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2)

Downloads: (external link)
http://www.econjournals.com/index.php/irmm/article/download/672/pdf (application/pdf)
http://www.econjournals.com/index.php/irmm/article/view/672/pdf (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eco:journ3:2014-01-6

Access Statistics for this article

International Review of Management and Marketing is currently edited by Ilhan Ozturk

More articles in International Review of Management and Marketing from Econjournals
Bibliographic data for series maintained by Ilhan Ozturk ().