The Moderating Role of Knowledge Management on the Relationship between Employees’ Commitment and Total Quality Management: A Study on the Public Healthcare Sector in Saudi Arabia

Abdulrahman Ahmad Al Ghamdi, Fadzli Shah Bin Abd. Aziz, Rushami Zien Yusoff and Munauwar Bin Mustafa
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Abdulrahman Ahmad Al Ghamdi: Ministry of Health Saudi Arabia and School of Business Management, College of Business, University Utara Malaysia, 06010 UUM, Kedah, Malaysia,
Fadzli Shah Bin Abd. Aziz: School of Business Management, College of Business, University Utara Malaysia, 06010 UUM, Kedah, Malaysia,
Rushami Zien Yusoff: School of Business Management, College of Business, University Utara Malaysia, 06010 UUM, Kedah, Malaysia,
Munauwar Bin Mustafa: School of Business Management, College of Business, University Utara Malaysia, 06010 UUM, Kedah, Malaysia.

International Review of Management and Marketing, 2016, vol. 6, issue 4, 790-797

Abstract: This current study investigated the relationship between employees’ commitment and total quality management (TQM) in the public healthcare sector of Saudi Arabia. Furthermore moderating effect of knowledge management (KM) on the relationship between employees’ commitment and TQM has been examined. The core of the paper showed the effectiveness of public health sectors employee’s commitment to improve the TQM. Quantitative methodology for data analyses were employed to test the hypothesized model. A total of 259 questionnaires were distributed among the respondents, out of which 165 questionnaires were returned and only 154 were found useful in sense of completeness and usefulness for further analysis. The results of the analyses confirmed that there is significant direct effect of employees’ commitment to improve the TQM and KM moderates the relationship between employees’ commitment and TQM

Keywords: Total Quality Management; Employees’ Commitment; Knowledge Management; Partial Least Squares; Public Healthcare (search for similar items in EconPapers)
JEL-codes: M1 M12 (search for similar items in EconPapers)
Date: 2016
References: View complete reference list from CitEc
Citations: View citations in EconPapers (2)

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