Effect of Consumption Values on Consumer Satisfaction and Brand Commitment: Investigating Functional, Emotional, Social, and Epistemic Values in the Running Shoes Market

Hiroyasu Furukawa, Koki Matsumura and Susumu Harada
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Hiroyasu Furukawa: College of Economics, Nihon University, 1-3-2 Kanda-Misakicho, Chiyoda, Tokyo, Japan
Koki Matsumura: School of Economics and Management, University of Hyogo, 8-2-1 Gakuennishi-machi, Nishi-Ku, Hyogo, Kobe, Japan,
Susumu Harada: School of Business Administration, Meiji University, 1-1 Kanda-Surugadai, Chiyoda, Tokyo, Japan.

International Review of Management and Marketing, 2019, vol. 9, issue 6, 158-168

Abstract: Firms can acquire sustainable competitive advantages by managing brand relationships and consumption values. However, previous studies do not compare consumption value with consumer satisfaction and brand commitment. Consumption value theory postulates that functional, emotional, social, and epistemic values enhance brand relationships. However, the most effective element of consumption values on consumer satisfaction or brand commitment is different. Specifically regarding running shoes, this article empirically compares functional, emotional, social, and epistemic values with consumer satisfaction and brand commitment. Using a mediated–moderation regression model, this article collected 844 Japanese samples from a marathon in Kobe, Japan, and tested how multiple consumption values affected consumer satisfaction and brand commitment, moderated by age. The results show that consumption values except epistemic value have positive effects on consumer satisfaction and brand commitment. In particular, this article uncovers the moderating effect of age in social values and consumer satisfaction. Specifically, social values affect consumer satisfaction when consumers are under 39 years old. This paper also found that functional value and social value have the strongest effect on consumer satisfaction and brand commitment, respectively, compared with other values. Contravening consumption value theory, our data suggests that epistemic value impedes brand commitment.

Keywords: Consumption Values Theory; Consumer Satisfaction; Brand Commitment; Running Shoe (search for similar items in EconPapers)
JEL-codes: M10 M21 M31 (search for similar items in EconPapers)
Date: 2019
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (3)

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