The Role of HR Practices on Turnover Intentions Directly and Through Organizational Citizenship Behavior in the Banking Sector of Malaysia

Syed Haider Ali Shah, Shakeel Sajjad, Najla Abdallah Mohammed Ahmed, Bilal Arshad, Munaza Kazmi and Rab Nawaz
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Syed Haider Ali Shah: Business Studies Department, Bahria University Islamabad, Pakistan,
Shakeel Sajjad: Department of Management Sciences, Bahria University, Islamabad, Pakistan,
Najla Abdallah Mohammed Ahmed: Faculty of Economics and Administration, University of Malaya, Malaysia,
Bilal Arshad: Department of Management Sciences, Bahria University, Islamabad, Pakistan
Munaza Kazmi: Department of Management Sciences, Bahria University, Islamabad, Pakistan
Rab Nawaz: Department of Management Sciences, Bahria University, Islamabad, Pakistan

International Review of Management and Marketing, 2020, vol. 10, issue 5, 172-178

Abstract: In the recent years, the banking industry of Malaysia has grown rapidly and the roles of employees are undeniable. In todays, dynamic environment banking industry is striving hard to retain the employees in the organization. Employee provides the basis for organization to be successful. The aim of this paper was to investigate the role of HR practices on turnover intentions directly and indirectly through organizational citizenship behavior in banking sector of Malaysia. Data collected through 510 questionnaires from top five banks (by Capital) branches in Kuala Lumpur, Malaysia. In order to investigate the hypotheses, this study applied Structural equation modelling (AMOS). Findings of this study portray that HR practices had negative effect on turnover intentions while the interesting finding is that indirect effect of HR practices through organizational citizenship were also significant. The results are beneficial for top management of banking sector of Malaysia in order to keep motivating employees and to retain them through proper implementation of OCB. To build and align the HR practices and OCB which results in reducing turnover intentions of employees.

Keywords: Human Resources Practices; Organizational Citizenship Behavior; Turnover Intentions; Structural Equation Model (search for similar items in EconPapers)
JEL-codes: H11 H12 (search for similar items in EconPapers)
Date: 2020
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