EconPapers    
Economics at your fingertips  
 

Managing Strategy-Culture Dichotomies in South African Municipalities: A Payment Culture Perspective

Prince Enwereji and D. E. Uwizeyimana
Additional contact information
Prince Enwereji: School of Public Management, Governance and Public Policy, College of Business and Economics, University of Johannesburg, South Africa
D. E. Uwizeyimana: School of Public Management, Governance and Public Policy, College of Business and Economics, University of Johannesburg, South Africa

International Review of Management and Marketing, 2021, vol. 11, issue 6, 30-37

Abstract: Local municipalities in South Africa have been struggling to enhance a payment culture for municipal services. Despite their endeavours to do so, consumer debts still intensify to an unbearable extent. This study investigated how to manage strategy-culture dichotomies to enhance a payment culture for municipal services. Secondary data were gathered from several sources, such as journal articles, books, blogs, magazines, and local municipal reports. A systematic literature review was done to examine the effective measures needed to manage the strategy-culture dichotomies in effect to change and handle peoples’ culture and psychology in the payment for municipal services. The meaning of culture and its impact on the implementation of the organisational strategy were identified. Concerning the intensifying consumer debt accruals, the study upholds that strategic leaders should understand the cultural imperatives of the people before making and implementing strategies. The study further recommends that municipal employees identify characteristics of present culture and specify actions to implement a strategy. More so, strategic leaders should always scrutinise their workforce, analyse their systems, improve their communication options, and collaborate with stakeholders. This study asserts that the intensifying consumer debts amidst varying cultural imperatives could be stemmed by reconciling strategy-culture dichotomies.

Keywords: Local municipality; Organisational strategy; Culture; Payment culture; Service provision. (search for similar items in EconPapers)
JEL-codes: H70 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: Track citations by RSS feed

Downloads: (external link)
https://www.econjournals.com/index.php/irmm/article/download/11662/pdf (application/pdf)
https://www.econjournals.com/index.php/irmm/article/view/11662/pdf (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eco:journ3:2021-06-4

Access Statistics for this article

International Review of Management and Marketing is currently edited by Ilhan Ozturk

More articles in International Review of Management and Marketing from Econjournals
Bibliographic data for series maintained by Ilhan Ozturk ().

 
Page updated 2022-01-01
Handle: RePEc:eco:journ3:2021-06-4