When the uncountable counts: An alternative to monitoring employee performance

K.W. Platts and M. Sobótka

Business Horizons, 2010, vol. 53, issue 4, 349-357

Abstract: This article presents an alternative viewpoint to the accepted wisdom that detailed performance measurement of individual employees is necessary to achieve superior performance. As we reveal, managers of a market-leading German energy distribution company do not utilize performance measures to manage the performance of their employees; rather, operational excellence is achieved through mechanisms ultimately based on trust and responsibility. Building on observations at this firm, we put forward a set of proposed characteristics of companies that may not require formalised individual performance measurement systems in order to achieve high performance standards.

Keywords: Performance; management; Balanced; Scorecard; Gas; and; electricity; distribution (search for similar items in EconPapers)
Date: 2010
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Citations: View citations in EconPapers (3)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:bushor:v:53:y::i:4:p:349-357

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