Supply chain trust: The catalyst for collaborative innovation

Stanley E. Fawcett, Stephen L. Jones and Amydee M. Fawcett

Business Horizons, 2012, vol. 55, issue 2, 163-178

Abstract: Trust is at the heart of a collaborative innovation capability. Without a foundation of trust, collaborative alliances can neither be built nor sustained. Using a two-stage qualitative research method, we discovered that managers understand neither the nature of trust nor the dynamics of trust building. To help alleviate these knowledge gaps, we herein develop a definition of collaborative trust, describe a trust maturity framework, and discuss the competitive power of trust. We conclude by presenting a dynamic systems model that elaborates on the process of building trust to improve collaboration, innovation, and competitive performance.

Keywords: Collaboration; Innovation; Trust; Supply chain; Project and relationship risk (search for similar items in EconPapers)
Date: 2012
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Citations: View citations in EconPapers (42)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:bushor:v:55:y:2012:i:2:p:163-178

DOI: 10.1016/j.bushor.2011.11.004

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