Artificial intelligence and knowledge management: A partnership between human and AI

Mohammad Hossein Jarrahi, David Askay, Ali Eshraghi and Preston Smith

Business Horizons, 2023, vol. 66, issue 1, 87-99

Abstract: Emerging artificial intelligence (AI) capabilities will likely pervade nearly all organizational contours and activities, including knowledge management (KM). This article aims to uncover opportunities associated with the implementation of emerging systems empowered by AI for KM. In doing so, we explicate the potential role of AI in supporting fundamental dimensions of KM: creation, storage and retrieval, sharing, and application of knowledge. We then propose practical ways to build the partnership between humans and AI in supporting organizational KM activities and provide several implications for the development and management of AI systems based on the components of people, infrastructures, and processes.

Keywords: Artificial intelligence; Deep learning; Knowledge management; Knowledge scientists; AI champions (search for similar items in EconPapers)
Date: 2023
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Citations: View citations in EconPapers (25)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:bushor:v:66:y:2023:i:1:p:87-99

DOI: 10.1016/j.bushor.2022.03.002

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