An unlikely top US workplace: The Indiana Department of Revenue’s cultural transformation

Douglas R. Austrom

Business Horizons, 2024, vol. 67, issue 3, 225-239

Abstract: Transforming any organization’s culture is daunting regardless of sector, but a government agency faces even greater challenges. This article documents the multiyear journey of the Indiana Department of Revenue, which went from operating as a typical government bureaucracy to becoming a premier tax administrator and being recognized as one of the top 100 workplaces in the US. The Indiana Department of Revenue’s cultural transformation and successful implementation of a multiyear system and business modernization project provide informative lessons on undergoing a cultural transformation, including successfully leading a complex change initiative. I also explored how Pfeffer’s people-centered practices of successful businesses can be applied to a government agency.

Keywords: Cultural transformation; Top workplaces; Leading complex change; People-centered management; Company culture (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:eee:bushor:v:67:y:2024:i:3:p:225-239

DOI: 10.1016/j.bushor.2024.02.001

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