What is the cost of venting? Evidence from eBay

Lingfang Li

Economics Letters, 2010, vol. 108, issue 2, 215-218

Abstract: This paper uses data collected from eBay's website to identify why buyers fail to leave (negative) feedback in online markets. Empirical results confirm that the fear of retaliation may be an important motivation for buyers not to leave (negative) feedback, while the time and effort costs of reporting may not be as important.

Keywords: Reputation; Feedback; Asymmetric; information (search for similar items in EconPapers)
Date: 2010
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Citations: View citations in EconPapers (3)

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Working Paper: What is the Cost of Venting? Evidence from eBay (2008)
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Persistent link: https://EconPapers.repec.org/RePEc:eee:ecolet:v:108:y:2010:i:2:p:215-218

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