The ISO 9000 certification: Little pain, big gain?

Beata Javorcik and Naotaka Sawada

European Economic Review, 2018, vol. 105, issue C, 103-114

Abstract: This paper examines the effect of obtaining an ISO 9000 certification on various aspects of business performance using firm-level panel data from Slovenia covering the period 1987-2006. To control for the possible endogeneity of obtaining the certification propensity score matching is combined with a difference-in-differences approach. The results indicate that an ISO 9000 certification boost the certified firm's sales, exports and employment. It also has a positive effect on profits, profitability ratio, labor productivity and wages, though these effects appear with a delay and the latter two are less robust.

Keywords: ISO 9000; Management; Firm performance (search for similar items in EconPapers)
JEL-codes: F16 J31 M10 M31 O52 (search for similar items in EconPapers)
Date: 2018
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (9)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:eecrev:v:105:y:2018:i:c:p:103-114

DOI: 10.1016/j.euroecorev.2018.03.005

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