How pre-emptive priority affects completion rate in an M/M/1 queue with Poisson reneging

Walid F. Nasrallah

European Journal of Operational Research, 2009, vol. 193, issue 1, 317-320

Abstract: Queuing problems in which customers leave the queue without obtaining service (i.e. renege) have many applications. This paper looks at a queue where arrival, service and reneging events are all generated by independent Poisson processes, and customers are selected for service according to priority. A closed-form expression is derived for the probability of completing service for each priority class if high-priority customers always pre-empt low-priority ones. This result has applications in modeling the value of communications between members of an interacting population, such as a formal organization or an online community.

Keywords: Queueing; OR; in; business; process; analysis; Reneging; Priority (search for similar items in EconPapers)
Date: 2009
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Persistent link: https://EconPapers.repec.org/RePEc:eee:ejores:v:193:y:2009:i:1:p:317-320

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