Workforce scheduling with multiple objectives

Ignacio Castillo, Tarja Joro and Yong Yue Li

European Journal of Operational Research, 2009, vol. 196, issue 1, 162-170

Abstract: In workforce scheduling, the optimal schedule has traditionally been determined by minimizing the cost of labor subject to an acceptable service level, which is defined as the percentage of customers served within a predetermined time interval. We propose an alternative multidimensional paradigm, where cost minimization and service level maximization are considered simultaneously, together with other, complementary criteria. The ultimate goal of the proposed approach is to open a broader workforce scheduling paradigm that incorporates service quality into the analysis and provides the possibility to study the interaction between cost and service quality. Furthermore, the approach enables us to avoid strong assumptions. An example with real-world, empirical demand data is provided.

Keywords: Service; operations; Personnel; and; shift; scheduling; Multiple; criteria (search for similar items in EconPapers)
Date: 2009
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Citations: View citations in EconPapers (11)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:ejores:v:196:y:2009:i:1:p:162-170

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