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Dynamic pricing and warranty policies for products with fixed lifetime

Zhefang Zhou, Yanjun Li and Kwei Tang

European Journal of Operational Research, 2009, vol. 196, issue 3, 940-948

Abstract: We consider a repairable product with known market entry and departure times. A warranty policy is offered with product purchase, under which a customer can have a failed item repaired free of charge in the warranty period. It is assumed that customers are heterogeneous in their risk attitudes toward uncertain repair costs incurred after the warranty expires. The objective is to determine a joint dynamic pricing and warranty policy for the lifetime of the product, which maximizes the manufacturer's expected profit. In the first part of the analysis, we consider a linearly decreasing price function and a constant warranty length. We first study customers' purchase patterns under several different pricing strategies by the manufacturer and then discuss the optimal pricing and warranty strategy. In the second part, we assume that the warranty length can be altered once during the product lifetime in developing a joint pricing and warranty policy. Numerical studies show that a dynamic warranty policy can significantly outperform a fixed-length warranty policy.

Keywords: Dynamic; pricing; Dynamic; warranty; Risk; aversion (search for similar items in EconPapers)
Date: 2009
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Citations: View citations in EconPapers (14)

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European Journal of Operational Research is currently edited by Roman Slowinski, Jesus Artalejo, Jean-Charles. Billaut, Robert Dyson and Lorenzo Peccati

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